HPB’s holiday booking service has been rated 4.7 out of 5
based on 14711 customer reviews on Feefo.
Feefo Platinum Award Feefo logo

Platinum Award for HPB's Holiday Booking Service

Posted by Katy Peck on 27 January 2022
Related property: Tigh Mor Trossachs
Platinum Award for HPB's Holiday Booking Service

We’re pleased to announce that HPB's holiday booking service has received the Feefo Platinum Trusted Service Award in 2022.

The Feefo Trusted Service award is given to companies in recognition of delivering consistently exceptional experiences to customers, while the Platinum award is presented to those who have won a Gold Trusted Service award for three or more years in a row. Most importantly, it's measured by real customers who have used Feefo to submit reviews of their experience using HPB's booking service.

Holiday certainty in an uncertain world

The Feefo award is particularly welcome following the challenges of the last few years. Ensuring that our guests have confidence and feel secure has always been a priority, and we believe that many have been greatly encouraged by the way HPB has handled the COVID-19 pandemic and the adapted cancellation policy that was introduced.

Communication has been paramount during the coronavirus crisis and HPB has ensured that holidaymakers were kept up to date with cancellation policies and assured that they would not lose any of their holiday entitlement. We also worked tirelessly to repatriate those who were at overseas sites, and to organise full refunds for travel arrangements that had to be cancelled.

Going above and beyond

In March 2020 it became clear very quickly that holidaymakers would need to be repatriated as quickly and as efficiently as possible in the light of the travel bans and imminent UK lockdown. With a lot of hard work from the team, the majority were safely back home by the 27th March 2020. However, due to a series of unfortunate flight cancellations, ten remained stranded in Turkey with their only option for leaving the country being a very arduous, multi-leg, journey. The decision was made to step in.

“The safety and comfort of our guests has always been, and will always be our main priority,” says James Boyce, Managing Director of HPB Management Limited. “During these unusual circumstances it was essential that we found a way to return them to their families.” A private jet was chartered to retrieve them, meeting them at Izmir on Friday 3rd April. The jet instantly turned for England, arriving safely at Stansted Airport within four hours, enabling the passengers to finally make their way home. “I am hugely impressed by the team’s diligence and commitment to this situation,” Mr Boyce concluded, “and was glad to have the group back safely.”


The Holiday Property Bond has a choice of over 1,400 stunning properties in over 30 locations including cosy cottages in the Cotswoldsa castle on the Pembrokeshire coast, a French château, luxury villas in southern Spain and even a picture-perfect palazzo in Tuscany. See the full portfolio here.


Katy Peck

Katy Peck

How can I find out more?

The Holiday Property Bond could do as much for your quality of life as it has done for many thousands of families who have already invested. That's why we invite you to get in touch with us in any of these 3 ways and please don't forget our unique 'Money back promise' and 'interest free loan' options.

Request our brochure Speak to a representative Explore one of our UK sites

Please request our fully illustrated holiday property brochure

Please read "How HPB works" and then we will be delighted to send you our brochure, including our property portfolio, and your FREE copy of Insight Magazine. See the beautiful holiday homes and magnificent locations where you can spend your holidays as a Bondholder and learn how impressed Bondholders have been by our handling of the problems caused by coronavirus.

Please complete and submit the form or, alternatively, telephone our FREE brochure request line on 0800 230 0391

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HPB’s holiday booking service has been rated 4.7 out of 5 based on 14711 customer reviews on Feefo.

You can speak to one of our representatives

Your local HPB representative will be happy to call or video call you at a convenient time for an informal chat. Simply fill in your details and we'll do the rest.

Most of our representatives are Bondholders themselves and all have visited a number of Bond sites.

The representative will give you all the information you need and then leave you to make up your own mind. He or she will talk to you about your holiday requirements and what level of investment is needed to secure the kind of holidays you want.

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This request is for new enquiries only, if you are an existing Bondholder please contact us via myBond.

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See our stunning holiday properties for yourself

Having a Private Tour at an HPB holiday location is an enjoyable way to see the high standards of furnishings and facilities you could enjoy with HPB. One of our representatives will show you around the site and answer any questions you may have.

Alternatively, you are welcome to book a Personal Presentation at a hotel near you. You can chat to one of our representatives, ask your questions and view the complete portfolio of HPB locations.


This advertisement is issued by HPB Management Limited (HPBM), the main UK agent and the property manager for HPB, authorised and regulated by the Financial Conduct Authority, registered at HPB House, Newmarket, Suffolk, CB8 8EH. HPB is available exclusively through HPBM. HPB is issued by HPB Assurance Limited (HPBA) registered in the Isle of Man and authorised by the Financial Services Authority there. The Trustee of HPB is Equiom (Isle of Man) Limited, registered at Jubilee Buildings, Victoria Street, Douglas, Isle of Man, IM1 2SH. The Securities Adviser is Stanhope Capital LLP of 35 Portman Square, London W1H 6LR. No medical examination is required.

HPBM promotes only HPB and is not independent of HPBA. Holders of policies issued by HPBA will not be protected by the Financial Services Compensation Scheme if the company becomes unable to meet its liabilities to them but Isle of Man compensation arrangements apply to new policies.