ESSENTIAL INFORMATION AND CONDITIONS OF BOOKING
LATE BOOKINGS.You may book your holiday at any time – right up to the day of
departure.

CANCELLATION CHARGES. Cancellations made more than 56 days prior to departure: deposits forfeited and insurance premiums held. 56-43 days: 25% of the holiday cost or £100 (whichever is the greater) plus insurance premiums. 42-15 days: 50% of the holiday cost plus insurance. 14-8 days: 75% of the holiday cost plus insurance. Within 7 days of the departure, on the departure date or after the holiday has commenced: all holiday costs forfeited, including insurance premiums. Any client choosing to leave their hotel before the end of their holiday will receive no refund for unused accommodation. In the unlikely event that a hotel, airline, aircraft type or destination airport is altered we shall advise clients immediately. Such an alteration will not be accepted as grounds for canceling a holiday, unless the amendment is of a
material nature.

ALTERATIONS. Rates on request, but a major alteration may be treated as a cancellation.

TRANSFER OF BOOKINGS. If you are unavoidably prevented from proceeding with your holiday you may, after giving at least 21 days’ notice, transfer the booking to another person/s. We shall make a charge for administrative costs and any cancellation charges imposed by our suppliers arising from the transfer.

CONTRACT POINT. A binding contract (subject to the jurisdiction of English courts) will come into force between us at the time we send out our confirmation invoice, and until then we shall be under no liability to you whatsoever. If we are unable to accept your booking we shall return your deposit within 28 days.

PRICE. Whilst we reserve the right to alter prices for new bookings at any time, we do guarantee that there will be no surcharges once a reservation has been confirmed by Kirker Travel Ltd. Only government action (eg an increase in airport taxes) may affect this guarantee. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and amendment charges. If this
means paying more than 10% of the holiday price, you will be entitled to cancel with a full refund of all money paid except for any insurance premiums, provided you let us know within 14 days of invoice date. Any money paid by you to one of our appointed travel agents for a Kirker holiday which has been confirmed by us (whether in writing or otherwise) at an agreed price will be held by him on our behalf. Prices based on £1 = 1.15 euros, 1.62 US dollars 8.60 Danish krone, 10.69 Swedish krona, 1.55 Swiss
francs, (rates as per 5 November 2010).

HEALTH. No special health restrictions apply to EC passport holders. Citizens from other nationalities should consult their appropriate embassy.

PASSPORTS & VISAS. Passports are required for all passengers. EU Citizens require visas for certain destinations, e.g. Russia, Oman and Turkey. Clients from other countries may require a visa. It is the clients’ responsibility to check passport and visa requirements for all destinations.

HELP US TO HELP YOU. If you have a complaint whilst abroad, you must advise us (via our local agents or else direct to us in London) immediately. We will try to resolve any problems on the spot. If you still remain dissatisfied, please write to us within 28 days of your return to the UK.

LIABILITY. We undertake to provide reasonable standards of product and service. We accept liability for proven negligence, deficiencies or omissions caused by our employees, overseas agents, sub-contractors and suppliers, and will pay reasonable compensation to any affected clients accordingly. Within reason, and at our discretion, initial legal assistance is also offered to clients who, through misadventure, suffer illness, personal injury or death whilst on holiday abroad. Air or sea travel liability is limited to our obligations covered by international conventions. The responsibility of IATA Airlines regarding the tours in this brochure is limited to the carriage of passengers and their baggage, in accordance with the Conditions of Carriage of the participating airlines. If you pay for any excursion while you are on your holiday your contract is with the local company, and we accept no liability whatsoever for any problem that may arise during or after such excursions.

TRAVEL DELAY.We are unable to accept responsibility for expenses incurred due to travel delay (but see our insurance details).

CHILD REDUCTIONS. Children aged up to 12 years sharing parent‘s room qualify for a reduction - further details on request.

TYPES OF AIRCRAFT. Used by scheduled airlines vary and are subject to change without notice.
ABTA. Kirker Travel Ltd is a Member of ABTA with membership number V6595. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH; Tel: 020 7637 2444 or www.abta.com.

FOREIGN & COMMONWEALTH ADVICE. For advice on travel to all the destinations featured in our brochure, refer to www.fco.gov.uk/knowbeforeyougo.

ARBITRATION. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

DATA PROTECTION. Please be assured that we have measures in place to protect personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. When travelling outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your
information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.