HPB cruises

 

 

FRENCH MINI CRUISE

ST MALO  -  HONFLEUR

Fred Olsen invite you on board Balmoral for a 3 night mini cruise to St Malo and Honfleur. Close to Honfleur is Bayeaux where the world-famous Tapestry is displayed in a special museum telling the story of the events leading up to the Norman Conquest. Visit the picturesque, Brittany town of St. Malo and its lively fishing port.

With a capacity of about 1,300 passengers, Balmoral is our largest and newest vessel.  It offers a wide range of facilities, yet it still has the human scale of all Fred. Olsen cruise ships.  It's the first of our fleet to have the name of the ancestral Scottish home of the Royal Familyand all of the public rooms are titled on a Scottish theme.  Ballindalloch, the principal restaurant, is named after a Speyside village and castle:  while the ship's two other formal restaurants are Avon and Spey, which are two of the loveliest Scottish salmon rivers.

Elsewhere you can eat informally in the Palms Cafe, while Balmoral also benefits from an on-board pub, which has recently been refitted and offers evening entertainment as an alternative to the main cabarets and dancing in the Neptune or Lido Lounges.  Or you could just relax with a drink while enjoying the wonderful views from the Observatory Lounge:  that's the beauty of Balmoral  -  the choice is always yours.

Balmoral features two open-air swimming pools, a well appointed gym where you can exercise while you take in magnificent sea-views and open air golf nets where you can practice your swing. There are on deck Jacuzzis, in which you can sit and chat with friends or you might want to be pampered with a spa treatment. 

Balmoral cruises start from Southampton and include voyages to the Mediterranean, Scandinavia, the Canary Islands and the Fjords of Norway.  There are also two fabulous Grand Voyages in January 2011 and 2012 with the opportunity to visit some of the world's most iconic cities.


 

DEPARTURE DATE

COST FROM

27 May 2011 - 3 nights

£309 pp

BOOKINGS AND RESERVATIONS

TRAVEL

Prices are based on travel from and to Southampton.

DECK PLANS

Click here for the Balmoral deck plan

PRICE INCLUDES

Cruise from Southampton and return. Accommodation as requested. All meals and snacks throughout your cruise. Complimentary tea and coffee during the day at selected venues. Entertainment, sports and leisure facilities. All port taxes for UK ports. Porterage once on board.

NOT INCLUDED

Travel to and from your port, all drinks on board, shore excursions, hairdressing, health, beauty treatments and selected fitness classes, personal laundry, passport and visa costs, holiday insurance, Government levies or taxes introduced after the publication of this itinerary, gratuities

 

 

Travel Club
For bookings & reservations call 01638 674744 or click here
ABTA    ATOLHPB Travel Club Ltd, HPB House, Newmarket, Suffolk CB8 8EH
Telephone: +44(0)1638 674744 | Email: tours@hpb.co.uk

ITINERARY

 

Day 1

This afternoon you begin embarkation to prepare for an afternoon departure from Southampton.

 

Day 2

This morning you arrive in St Malo, France where the following excursions are available.

MEDIEVAL CITY OF DINAN  -  4.5 hours  -  £41 to £50 per person

Our tour today takes us to Dinan, an ancient and well-preserved medieval walled city, and unquestionably one of the most beautiful places in Brittany.

Formerly seat of the Dukes of Brittany, Dinan, which is protected by the highest walls in the dukedom, stands at a height of 75 metres (246 feet) and dominates the beautiful Rance Valley.

Upon arrival, we begin with a guided walking tour, where we will discover the typical timbered houses, dating back to the 14th and 18th centuries, when the town’s cloth and linen industry was a source of great prosperity. From the Rue de L’Horloge, one of the most picturesque streets in Dinan, we will see the 15th century clock tower, before we reach the English garden, which was laid out in 1852. Here we can admire the magnificent view over the Rance Valley.

We shall then visit Saint-Saviour’s Church, built in the 13th century in several styles including Romanesque, Gothic, Classical and Baroque. The heart of Bertrand du Gresclin, a 14th century soldier who won many battles against the English, is preserved in the transept, where his tombstone can also be seen. Altered considerably in the 15th and 16th centuries, the church remains asymmetrical and unfinished to this day. It became a basilica in 1954.

Following an inside visit to the church, we will be given some free time to browse at leisure, before we make our way back to our ship. En route, we will be able to see the 750-metre (2,500 feet) long dam of the Rance estuary, which lies between Dinard and St Malo, Our guide will explain that in its very centre stands a tidal power station.

MONT ST MICHEL  -  5 hours  -  £50 to £60 per person

This tour takes us via the scenic coastal road to the marvels of the Mont Saint Michel – a rocky tidal island in Normandy.

Called ‘the wonder of the Occident’, due to its island setting, its rich history and the beauty of its architecture, Mont St Michel leaves an indelible impression at any time of year. As the bay is already partially silted up, the mount is usually seen surrounded by huge sand banks that shift with the tides and often reshape the mouths of neighbouring rivers. The movement of the tides in the bay is very great and the difference in sea level between high and low water can be over 12 metres (40 feet) – the highest in France.

Our visit of the area begins from the fortified entrance, the Bavole Gate, and along the Grande Rue, the main street in Mont St Michel. The street soon narrows dramatically and begins to climb steeply to reach the abbey, church and the cloister. In the summer it is as lively and crowded as it was in the Middle Ages at the height of the most fervent pilgrimages.

The Abbey’s origin goes back to the early 8th century, when the Archangel Michaël appeared to Aubert, Bishop of Avranches, who founded an oratory on the island, which was then known as Mount Tombe. During the Carolingian era, the oratory was replaced by an abbey, and from then on until the 16th century a series of increasingly splendid buildings – in the Romanesque and then the Gothic style – succeeded one another. The well-fortified Abbey was never captured.

Following our visit of the magnificent Abbey, the church and the cloister, we will be given some free time to explore the area independently. We then head back to St Malo via the scenic coastal road.

ST MALO  -  PRIVATEER CITY  -  5 hours  -  £51 to £60 per person

On our tour, we can discover the historical background of Saint Malo, which is closely linked to sea travel and trading.

Despite being almost destroyed in 1944, Saint Malo seems to have risen from the dead due to the traditional rebuilding of the city. On our tour, we can discover the historical background of Saint Malo, which is closely linked to sea travel and trading. During the 16th century, the town became overcrowded due to its insular state, which lead to middle-class ship-owners and tradesmen buying small manors in the country as their countryside homes, which are referred to as ‘Malouinières’.

Our first stop is at the Malouinière de la Ville Bague. Built in 1715 by Guillaume Eon, the descendant of a rich trading family, the Malouinière is considered to be the most beautiful Corsaires residence still inhabited. Upon arrival, a family member will lead us on a guided tour of the English-style garden, the pigeon house, which is listed as a historic building and is now a museum containing marine objects, and the church, where we will see period objects, wallpaper and furniture.

Following our visit, we re-board our tour coach and return to Saint Malo. From here, we will walk into the walled city and to the Hôtel d’Asfeld. Originally a Privateer’s house, it was built during the 17th century by François Auguste de la Lande, Privateer to the King. This prestigious building will be presented to us by its owners. Dressed up in period costumes, they will take us back in time, telling us all about the life that once went on here. We will walk through wood-panelled lounges, use concealed staircases to get to the basements, which were once used as prisons during the Revolution, and see Privateers’ weapons, documents, treasure boxes and period money. At the end of our visit, we can enjoy a glass of traditional Breton cider.

Departing the Hôtel d’Asfeld, we then embark on a guided walking tour of Saint Malo, along the ramparts that surround the town. During our pleasant walk, we will have picturesque views of the Breton coast, the mouth of the Rance Estuary, and (weather permitting) the resort of Dinard in the distance. We then proceed to Saint Vincent Cathedral, a Roman Catholic Cathedral dedicated to Saint Vincent of Saragossa. Following our visit, we then walk back to the quayside and our awaiting ship.

 

Day 3

This morning you arrive in Honfleur, France.

HONFLEUR  -  5 hours  -  £40 to £50 per person

This tour gives us the opportunity to experience the tranquil charm of Honfleur, a small and perfectly preserved 13th century fishing village, located on the Seine Estuary.

We will enjoy a guided introduction to this quiet town, lined with typical old timber-framed or slate-shingled houses.

During our walking tour, we will see the unique 17th century harbour Vieux Bassin. We will pass the Governor’s House ‘La Lieutenance’ and the ancient gateway to the town, before arriving at the lovely 15th century Sainte-Catherine Church. The massive oak belfry is covered in chestnut and stands apart from the church on a large foundation, which used to contain the bell-ringer’s dwelling. Sainte-Catherine Church is a rare example in Western Europe of a building constructed entirely of wood.

Following our walking tour, we can enjoy free time to browse independently, before making our way back to Rouen.

MONET'S GARDEN  -  5.5 hours  -  £55 to £65 per person

Departing the quayside, we drive to Giverny, a pretty village located on the banks of the River Seine, and renowned for being the location of Claude Monet’s house.

The world-famous impressionist painter lived in this house from 1883 until his death in 1926. Between 1886 and 1890, a whole colony of painters joined him in order to take advantage of the ‘garden art’ form. It was in this very picturesque setting that Monet painted the huge canvases of the Water Lilies, which can be seen in Paris at the Orangerie Museum.

Upon arrival, we first visit the Clos Normand – the arches of flowers – whose palette of varying colours inspired Monet. We continue to the pink and green house standing at the top of the gardens. Reproductions of Monet’s works and his collection of 18th and 19th century Japanese prints can be seen in the different rooms.

Our tour will end back in the gardens, where our guide will lead us through the picturesque ‘water garden’ shaped by weeping willows, its famous Japanese bridge and its pond, which inspired Monet in his work. At the end of our visit, there will be some free time, before we begin our return journey to Honfleur

ROUEN  -  5.5 hours  -  £45 to £55 per person

Rouen is a city which has stirred the souls of many great writers and inspired numerous painters in the past. Situated on the north bank of the River Seine, it is considered to be the historical capital of Normandy.

Upon arrival into Rouen, we begin our guided walking tour of the old part of the city, along the narrow streets lined with more than 700 timber-framed houses, all characteristic examples of medieval building techniques. Our walk will take us along Rue Saint-Romain, one of the town’s most fascinating streets, with the beautiful Church of St-Maclou, built between 1437 and 1517 and decorated in gothic-flamboyant style. As we continue along the bustling Rue du Gros-Horloge, we will see the unique medieval defensive clock tower. The clock was formerly located in the belfry and moved to its present location in 1527, when the arch was specifically built to receive it. We will also see the nearby law court, situated in an outstanding renaissance building.

Next we shall visit the inside of the Notre-Dame Cathedral of Rouen, considered to be one of the finest achievements of French gothic art. The attraction of Rouen Cathedral lies in its infinite variety, including an immense façade bristling with openwork pinnacles and framed by two totally different towers – Tour Saint Romain and Tour de Beurre. The Cathedral contains the tomb of Richard the Lionheart, who loved the city and ordered that his heart be buried here.

Our guide will then lead us to Place du Vieux Marche, the old market square where Joan of Arc was burned at the stake following her trial in 1431. We can have some free time here to explore independently, prior to our return to Honfleur via the motorway

PARIS DISCOVERY  -  10 hours  -  £75 to £85 per person

On our tour today we can enjoy a leisurely cruise on the Seine River and take in the most famous landmarks of the ‘City of Lights’.

Departing from the quayside, we drive to Paris, where we meet our guide. We shall make our way to Bateaux Parisiens, located by the Iena Bridge right in front of the Eiffel Tower. As we set sail on our river cruise, we can take in many of the city’s famous monuments, including the Trocadero, designed in the Neo-classical style, the Eiffel Tower, the Invalides, the Louvre and Orsay Museums, the Conciergerie and Notre-Dame on the Ile de la Cité. Whilst enjoying our cruise, we can listen to commentary about the surrounding area.

Stepping back on to dry land, we commence our sightseeing drive, travelling down the Champs-Élysées, past Concorde Square, the famous obelisk, Vendome Square, the Opera Garnier and the Arch of Triumph, honouring those who fought for France during the Napoleonic Wars.

We shall then have some free time to explore Paris on our own. We may choose to browse the Grands Boulevards – one of the main shopping and dining areas of the city – which are lined with traditional Parisian brasseries, restaurants and cafés, along with fine shops. One of the most famous of the avenues is Boulevard Haussmann, featuring the renowned French department stores Galeries Lafayette and Printemps.

Following our free time, we re-board our tour coach for the return journey to Honfleur and our awaiting ship.

BAYEUX  -  5 hours  -  £50 to £60 per person

This tour takes us directly to the city of Bayeux via the motorway, and through the countryside of Normandy.

Bayeux, the former capital of the Bessin, was the first French town to be liberated on June 7th, 1944, and was fortunate not to have been damaged during the war. The Cathedral still keeps watch over the town, while the Bayeux Tapestry presents its unique record of the events of 1066.

We first visit the William the Conqueror Centre, an impressive 18th century building, which is home to the world famous Queen Mathilda Tapestry, also known as the Bayeux Tapestry. This incredible piece of Norman art tells the story of the conquest of England, culminating with the Battle of Hastings in 1066. Displayed in 58 scenes, it stretches a total of 70 metres (230 feet). Our visit will also include numerous vivid dioramas as well as a fascinating film detailing the Tapestry’s historic background.

We continue our tour with a visit to the beautiful Norman-gothic style Notre-Dame Cathedral, which was built in 1077 on the site of a Roman temple. The Cathedral, which boasts some beautiful original architecture, was the original home of the Bayeux Tapestry.

Next we begin our walking tour of the charming streets of Bayeux, passing medieval and renaissance houses, which have all been attractively restored. Our path will also lead us past impressive private mansions such as the Hotel de la Tour du Pin and its imposing façade in the 18th century Louis XVI style.

A TASTE OF NORMANDY  -  4.5 hours  -  £50 to £60 per person

Normandy is the land of picturesque half-timbered houses, lush green pastures and apple orchards – a land of rich culinary tradition based on its fine local products: butter, cream, world famous cheeses, and apples from which cider and the brandy Calvados are made.

Departing the quayside, we travel through the heart of the Norman countryside to the village of Le Breuil en Auge, where we visit the traditional distillery Le Château du Breuil. This attractive slate-roofed château was built in the 16th and 17th centuries, and specialises in making cider and Calvados. Upon arrival here, we commence our guided walking tour of the distillery and ageing cellars, before we are invited to a special tasting of famous Normandy products such as Calvados and cider together with delicious cheeses including Camembert and Livarot served with bread and butter.

Next we travel to Honfleur to experience the charm of this perfectly preserved 13th century fishing village. Honfleur is considered to be the birthplace of impressionist and romantic art movements. During our walking tour, we will see the unique 17th century harbour Vieux Bassin. We shall pass the Governor’s House ‘La Lieutenance’ and the gateway to the town, as well as the lovely 15th century church of Sainte-Catherine – a rare example in western Europe of a building constructed entirely from wood. The church has a massive oak belfry covered in chestnut, which stands apart from the church on a large foundation that used to contain the bell-ringer’s dwelling.

After enjoying some free time in Honfleur, where we can stroll along the quaint streets at leisure, we return to our awaiting ship.

Day 4

Morning arrival in Southampton.

Cabin grades & costs

 

Prices are shown per adult and include all port taxes.  Availability of cabins is limited and prices can be subject to change.  Cabin grades that are sold out do not appear in the price grid.

 

 

 

 

GRADE
DESCRIPTION
HPB PRICE
GC
Owner's Suite
£1,159
PS
Premier Suite
£969
MS
Marquee Suite
£839
SS
Superior Suite
£719
BJ
Balcony Junior Suite
£629
BA
Superior Balcony Cabin
£539
A
Superior Outside
£489
B
Superior Outside
£449
C
Superior Outside
£439
D
Outside
£389
E
Outside
£369
F
Outside
£359
G
Superior Inside
£349
H
Inside
£319
I
Inside
£299
JB
Single Balcony Suite
£899
J
Superior O/S Single
£749
K
Single Outside Cabin
£659
M
Inside Single
£559
N
Inside Single
£499

 

 

GENERAL INFORMATION

 

luggage allowance

If you are sailing from a UK port a generous 200lbs (90kgs) of luggage is allowed.

Fly/cruises
On fly/cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. On our charter flights, the baggage allowance is a generous 25kgs, although this is subject to change at the start of each fly-cruise season. Additionally, on our charter flights, 1 piece of hand luggage weighing a maximum of 5kgs is allowed.

Please note that no one piece of baggage must weigh more than 23kgs. More than one piece of baggage is permitted for check-in, but the total weight of all baggage must not exceed the allowance of 25kgs.

Coach Services
For safety reasons, when using one of our advertised coach services each piece of luggage must weigh less than 20kgs. Please check when booking and on receipt of your tickets.

DRESS CODE

Daytime wear is casual, although when it comes to evening, dressing for dinner is traditional.
We recognise that those who are new to cruising may be wondering what is appropriate to wear onboard a Fred. Olsen cruise ship. We have a relaxed formal atmosphere onboard our ships, so to help you decide what to pack, we have put together the following simple guidelines:

Daytime Wear
During the daytime we recommend comfortable shoes, which are essential for going ashore, sightseeing, and walking on deck. As the sun begins to set a lightweight jacket or coat is recommended. During the day our restaurants request you adhere to an appropriate dress code e.g. no swimwear.

Evening Wear
The evening is generally speaking informal, with gentlemen wearing jacket and tie (lounge suit or sports jacket is fine) and ladies smartly dressed. On ‘Formal’ evenings, gentlemen will prefer to wear ‘black tie’ with ladies elegantly dressed in cocktail or evening dress. As a guideline there are usually four formal nights on a two-week cruise. Details will be supplied with your travel documents. During your cruise there will be some casual as well as themed evenings, such as ‘Tropical Evening’ or ‘British Night’

Suit Hire
To make your evenings even more relaxed and memorable we now have a very special formal hire service available. Hiring or packing dress suits for formal nights can be a bit of a chore, but a solution is at hand. ‘Floating Formals’ is a suit hire service, which you can pre-book by telephone from your home. When you arrive on board, your tuxedo will be pressed and waiting for you in your cabin. When the cruise is over all you need to do is leave the garment(s) with reception. It’s that simple!

Hire rates start from £68 for cruises of 14 days or less. Suit hire is available for longer cruises on request. The service is available on cruises departing from Dover or Southampton and orders can be placed up to 72 hours before your sailing date. Please call ‘Floating Formals’ on 0208 518 4171 for full details and bookings, or to visit their website click here. Arrangements and prices are correct at the time of going to print, and may be subject to change. Please be aware this service is not available for fly cruises.

WELL-BEING AT SEA

Medical Facilities
For your peace of mind, all our ships have a medical centre offering primary care with a doctor and/or nurse on permanent call. They can easily be called from the phone in your cabin, if needed in an emergency. The medical centres operate outside the British and European health services and charges are levied for consultations, prescriptions and cabin visits. A scale of charges is displayed in the medical centre and charges incurred will be billed to your on board account. Sharp boxes are available on request. If you are taking medication, please remember to bring adequate amounts to last the duration of the cruise. A copy of any regular presciption would also be useful in the event of a medical emergency. Any serious pre-existing medical condition that could adversely affect your cruise must be brought to the attention of our Medical Department well in advance of departure.

Passports & Visas
It is a requirement that every passenger holds a full, valid and in date passport.

Passports - If you are an EC citizen, valid passports or national Identity Cards will be sufficient for visits to EC countries. If you are not an EC citizen then you will need a valid passport.

All passengers need to have valid passports for visits to countries outside the EC, with validity 6 months after the date of your return.

Visas - If you hold a British Subject passport, please note this will not be sufficient for our Miami fly-cruises, and you could be denied boarding at the UK departure airport, unless you have the relevant/required visas, which are your responsibility to obtain. You must therefore be in possession of a valid British Citizen passport.

Certain countries such as Russia will require you to have a visa if you wish to explore ashore on your own. If, however, you are taking a Fred. Olsen organised tour ashore then you will be covered by the group visa.

We strongly recommend that you check all documentary requirements for your cruise with your Travel Agent or with us on booking, in order to ensure you have the right documentation for your holiday.

For the latest travel advice and information, please log on to www.fco.gov.uk/travel

Tender Services
Some ports will require passengers to go ashore by tender, with access down the steps of a gangway. Please ask about your particular cruise at the time of booking. On health and safety grounds wheelchair bound passengers or those requiring more than minimal assistance to board/alight a tender will be prevented from going ashore on these occasions.

Smoking On board
Smoking is no longer permitted in any inside deck area. Smoking is however permitted on cabin balconies and on designated open deck locations.

LIFE ON BOARD

Accommodation
Your cabin onboard a Fred. Olsen ship is your home from home, and we have a wide variety of cabins to suit your needs. We also have a substantial number of single cabins on board all our ships, as we recognise that paying a supplement for a twin cabin just adds to the expense of your holiday. Or if you'd rather, we offer shared cabins (same sex only) where you may meet a new friend.

Dining
The cruise is tailored to your needs, so how and what you eat is entirely your choice. Lunch can be taken alfresco while the evening can be more formal with elegant cocktails followed by dinner prepared by our award-winning chefs. Meals are prepared exactly to your liking, whether dinner in one of our restaurants or a relaxed meal in a cafe.

Dietary Requirements
We will do our best to accommodate most dietary requests on board. We currently cater for vegetarian, low fat, dairy free, lactose free, gluten and wheat free diets. All special requests must be specified when booking, and we will endeavour to source the products required, but cannot guarantee specific brands. (Some special requests may not be possible due to the location of the vessel and availability at local ports).

Paying on Board
For your convenience a credit system is operated for all on board services, except for foreign currency exchange and ‘games of chance’. When a chargeable service is provided, you will be required to present your account card and sign a cashpoint receipt, retaining one copy for your reference.

Your account is open from the time you embark the vessel with your swipe card, which is issued at check-in and which acts as your on board account card. To avoid any necessity to queue in order to settle your account at cruise end, you will be requested to present your credit/debit card at Reception early in the cruise so that a swipe can be taken. You can check the balance of your account at any stage in the cruise and it will then be automatically debited after disembarkation. On Balmoral and Braemar you can view your account on FOi (Interactive TV) by visiting ‘Account Review’ from the main menu.

The following credit cards are accepted ; American Express , Diners Club, Eurocard, Mastercard and Visa. All credit card payments will attract a 2% surcharge. However, we also accept Visa debit cards without surcharge, but regret we cannot accept ; Maestro, Solo, Electron or travel agent debit cards on board. Neither can we accept any form of pre-paid currency or travellers cheque cards.

For security we strongly advise travellers cheques as the safest form of currency. These can be cashed with no limits. You may also cash personal cheques to the value of your cheque guarantee card - the number of occasions will be dependent upon cruise duration.

The currency used on board is Sterling, which must be the currency used to settle your on board account if paying in cash. We also carry currencies for most of the ports of call we visit – please see Bureau de Change for more details.

Gratuities
Gratuities to crew, drivers, guides etc. ashore are not included in the cost of your holiday. We’re confident however that you’ll wish to reward staff on board for their service, although tipping is entirely at your discretion. As a general rule £2.00 per passenger per day for your cabin stewardess and the same amount for your restaurant waiter is always very much appreciated.

SHIP SERVICES

Laundry Services
All our ships provide an excellent Laundry, Dry Cleaning and Pressing Service. A full price list and details will be found in your Welcome Pack waiting for you in your cabin. An additional 25% is charged for same day service.
An ironing room and self service launderette is available on all our ships, where a nominal charge is made for the use of the washing machines.

Library
All our vessels have a well-appointed library on board offering a wide variety of books, including some large print books. There is also a selection of board games for use during your cruise. Audio books are also available, but please remember to bring your own personal CD/cassette player.

Internet Centre
To access the internet you simply swipe your ID card through the keyboard reader which makes a connection to the internet (asking you a security question in the process). Users can browse the internet freely and e-mail is available via web-based e-mail accounts. Charges are based on the amount of information you download at any one time so for example a website with a large amount of content such as the BBC or similar will cost more to view than a simple webmail provider. All charges are summarised at the end of each session and posted directly to your on board account. For more information, we supply a detailed instructions leaflet on board.

Bureau De Change
All our vessels operate a bureau de change facility on board, where foreign currency can be purchased or sold. This facility is located at the Reception Desk. All major currencies are stocked based upon the itinerary of the cruise, with no commission charged and with rates comparable to high street banks or bureau de change. You may purchase foreign currency with travellers cheques or cash. Alternatively, you may use your credit card to buy Sterling to then purchase foreign currency for which a charge of 3.5% will be applied. (Please note that owing to local restrictions some currencies cannot be carried).

Daily Times
Each evening a Daily Times newsletter will be placed in your cabin, detailing events and timings for the following day. This will include time zone changes and dress code guidelines.

SHIP SERVICES

During your chosen cruise you will have a number of opportunities to take part in one of our many shore excursions.  These are the perfect opportunity to explore everything your destination has to offer, in an organised and relaxed manner.

All excursions are prebooked by sending the booking form supplied with your confirmation to:

Shore Tours Department

Fred.Olsen Cruise Lines

Fred.Olsen House

White House Road

Ipswich

IP1 5LL

Payment may be made by credit card or cheque, and tour booings open six weeks prior to departure.  Tickets for the tours you have booked will be delivered to your cabin at the start of the cruise.  Excursions are subject to change.




BOOKING CONDITIONS

Your contract is withFred.Olsen Cruise Lines 2010/11
a member of ABTA.

 

 

These terms and conditions should be read carefully. Any booking for a Fred. Olsen Cruise Lines Ltd. (‘FOCL’) cruise holiday is accepted subject to these terms and conditions. Please inform FOCL directly if at any time you wish to raise any objection to any part of these terms and conditions.
Please note that where a FOCL cruise is provided by another holiday operator, the terms and conditions of your contract with that holiday operator apply to the whole holiday. However, whatever is provided by FOCL is supplied to that holiday operator on the basis that these terms and conditions, save for those that provide that your contract is with FOCL, apply as far as FOCL is concerned.

How to book
1. A booking for a FOCL cruise holiday can be made with your Travel Agent. Prior to making a booking you should ensure that you have read and are prepared to accept these terms and conditions, and have available the information required to make the booking.

The contract
2.1 Once FOCL has accepted the booking and all payments due at the time of making the booking, a contract exists on these terms and conditions and covers each and every passenger in respect of whom the booking is made (collectively referred to as ‘you’ in these terms and conditions) and cannot subsequently be amended or transferred to a lower priced fare. Bookings must be accepted by FOCL and cannot be accepted by any third party. FOCL has the right to refuse to accept any booking even if a deposit had been paid.
2.2 FOCL has its registered offi ce at 2nd Floor, 64-65 Vincent Square, London SW1P 2NU. FOCL is a bonded member of ABTA (No. WO637). It is bonded as a tour operator and holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL No. 5016). This ensures that where the holiday includes flights, in the unlikely event of insolvency of the licence holder, the CAA will arrange to refund money paid for an advance booking and ensure that passengers are not stranded abroad. In Ireland FOCL is bonded as a tour operator and holds a Tour Operator’s Licence no. T0212 issued by the Commission for Aviation Regulation. FOCL is also a member of the Passenger Shipping Association.
2.3 Any cabin, room or seating booked or notified may be changed to another of equivalent or higher standard to that booked at the sole discretion of FOCL or any other party acting as operator.
2.4 Where organised shore tours, excursions or programmes are available during a cruise holiday, they are not part of the holiday booked. Where FOCL makes such shore activities available, it does so as agent for the operator of the shore activities and any amount paid is not part of the holiday price, whether or not the shore activities are booked or paid for at the same time as, or before or during, the cruise holiday. However, should FOCL, its employees, servants, agents or sub-contractors, the owner and operator of the ship or any other person involved in the supply of services in connection with this contract be deemed to have any liability in connection with such shore activities, this shall in all cases be subject to these terms and conditions. Shore activities operate subject to minimum numbers of participants. If any shore activity does not operate, a refund of any money paid in advance may be made, but otherwise no compensation shall be payable.
2.5 Where flights are taken in conjunction with the holiday but are not provided by FOCL, then they are not part of the holiday booked and FOCL has no liability whatever in respect of such flights.
2.6 Cruise holidays are planned far in advance and the contract is for the cruise holiday booked subject to alterations that may be made as a result of events, changes of circumstances or other factors that have occurred or arisen since the cruise holiday was planned. This is dealt with further below under Alteration and Cancellation by the Operator.
2.7 The person making the booking warrants authority to contract on behalf of all those in respect of whom the booking is made. FOCL, its employees, servants (including medical staff ), agents and subcontractors, the owner and operator of the ship and any other party involved in the supply of services in connection with this contract shall all have the benefit of all rights, exemptions and limitations in these terms and conditions. In no circumstances will the total liability of all such parties exceed that of FOCL.

Deposit, alterations and final payment
3.1 The full specified deposit must be paid to FOCL at the time the booking is made. Other payments may also be due at the time of booking. Money paid to a travel agent for a FOCL holiday is held as agent for FOCL, whether or not that travel agent is otherwise acting as your agent or as agent for FOCL. However, payment to or acceptance of any money by a travel agent or other third party, even if an agent of FOCL, does not constitute acceptance of a booking by FOCL. Prior to acceptance of the booking and all payments then due FOCL has no obligation to the passenger and may return or authorise the return of any payments made with no penalty and without providing a reason.
3.2 If your booking is altered after acceptance of your deposit as a result of a request by you that has been accepted by FOCL, a minimum service charge of £50.00 per person is payable to FOCL. In the case of a name change, more than 8 weeks before departure this will be charged at £50.00 per person per change; within 8 weeks of departure the charge is £100 per person, where accepted. In addition to this, for fl y-cruises any associated costs imposed by the airline will also be due. A name change is not permitted for the lead passenger. A request to transfer your booking to an alternative cruise may be accepted by FOCL on one occasion provided it is made more than 56 days before departure. However, any subsequent request will be treated as a cancellation. If an alteration would result in a reduction of the price of the holiday of more than 25% then this will be treated as a cancellation (see under ‘Cancellation by You’).
3.3 The balance of your fare is due to be paid to FOCL 8 weeks before departure and money must be paid in sufficient time for funds to reach FOCL. After this the full fare must be paid at the time of the booking. Special payment conditions may apply to special or discounted fares. If, for any reason, any payment due after booking is not received by FOCL by the date due, FOCL has the right to cancel the booking, retain the deposit paid and charge a cancellation fee of the amount shown in the scale under ‘Cancellation by You’ applicable at the date of FOCL’s decision to cancel. If, after a booking is made via an agent, FOCL has reason to believe that the agent may be unable to meet its financial obligations then FOCL has the right to move the booking to another agent or take the booking direct.
3.4 If a direct booking with FOCL has been made and accepted, and all payments due at the time of the booking have been made, the booking may be transferred to a travel agent provided that FOCL is notified within 21 days of the booking and does not object.
3.5 A 2% surcharge will apply to payments by credit card.

Fares and other charges
4.1 Fares are based on operating costs and market conditions at the date they are published and may be revised upwards or downwards at any time.
4.2 Once you have booked, no increase or decrease in the fare will be made except as follows. If there is an increase in the cost of providing the cruise holiday of more than 2% caused by an increase in: transportation costs, including the cost of fuel; dues, taxes or fees for services at ports and airports; or exchange rates, then a surcharge may be levied and may include an amount to cover agents’ commission. If this means paying more than 10% on top of the cruise holiday price quoted at the time of booking, you will be entitled to cancel your cruise holiday with full refund of all monies paid except for any premium paid for insurance and amendment charges. Such cancellation must be made within 14 days of the issue date printed on the surcharge invoice. If a surcharge is made it will be demanded in writing. Failure to pay a surcharge within 14 days may be treated as cancellation by you of the booking in which case a cancellation charge of the amount shown under ‘Cancellation by You’ applicable on the date of FOCL’s decision to cancel will be made. No surcharges will be made less than 30 days before the cruise holiday is due to begin but bookings received within this period may be charged at the published price plus the surcharge. A signifi cant decrease in the cost of providing the cruise holiday may be passed on to you at the discretion of FOCL.
4.3 Most port and airport charges and taxes are included in the cost of the cruise holiday. Where these are not included, you will be advised separately. Some overseas charges and taxes may have to be paid locally by you.
4.4 Medical services provided on board are outside the scope of the UK National Health Service and a charge is made for these services and for drugs and other medical provisions.
4.5 All accounts for services and goods provided on board ship and any other amounts due which are not included in the cost of the cruise holiday, including amounts for shore excursions, tours and programmes, must be settled before you leave the ship. A 2% surcharge will apply to payments by credit card. An administration charge of £75 will apply if you fail to fully settle your on board account before you leave the ship.

Cancellation or curtailment by You
5.1 You may cancel your booking subject to notice to FOCL in writing and payment to FOCL of a cancellation fee in accordance with the following scale: 57 days or more before departure - amount of deposit; 56 to 42 days - 45% of the holiday cost; 41 to 16 days - 75% of the holiday cost; 15 to 5 days - 90% of the holiday cost; and less than 5 days until day of departure or failure to travel - 100% of the holiday cost. The eff ective date of cancellation is the date of receipt of written notice by FOCL. For the avoidance of doubt, these charges will apply whatever the reason for your cancellation, including illness, incapacity, death or any other intervening event. If you have already started your cruise holiday and are unable to continue for any reason whatsoever including repatriation, illness, incapacity, death, or any other intervening event, FOCL may resell any unused services or accommodation, but no refund will be made. Cancellation fees may be insurable. Holiday insurance premiums cannot be refunded in the event of cancellation.
5.2 Cancellation of land tours purchased as add-ons to Voyage Sectors will incur 100% charges if cancelled within 56 days of your holiday departure date.

Alteration and cancellation by operator
6.1 Published details of your holiday and details at the time of booking may be subject to alteration as a result of events, changes in circumstances or other factors that have occurred or arisen since the holiday was planned. FOCL’s priority is to provide you with your holiday as far as possible during the period booked. Alteration may include omitting, substituting or adding ports of call or otherwise changing the itinerary (including routing of cruise ship or fl ights and port of embarkation and disembarkation), schedule, cruise ship or other arrangements that form part of the holiday. Alteration of the holiday may be made of necessity or because it appears to FOCL desirable for the safety, comfort or enjoyment of passengers or the operational efficiency of the holiday. Where possible and appropriate FOCL will try to ensure that any changes are as limited as practical. Such alteration will not amount to material alteration of the holiday contract.
6.2 Where before departure it becomes impossible to provide your cruise holiday (even by making changes) then FOCL will give notice of cancellation of the holiday as soon as practical and you will be off ered a refund of all monies paid under the contract or, where possible, the choice of a replacement holiday.
6.3 FOCL has the right up to 56 days before departure to cancel the cruise holiday or any part of it because the minimum number of passengers needed has not been achieved.
6.4 Where after departure it becomes impossible to provide any part of the holiday, FOCL or any other party acting as operator will make suitable alternative arrangements at no extra cost to you. If this is not possible equivalent transport will be provided back to the place of departure or on to the final destination and where the cruise holiday is curtailed, then for each whole day lost you will be reimbursed an amount equivalent to the daily cost of the cruise part of the holiday.
6.5 Where delay occurs during the holiday due to fault on the part of FOCL or any other party acting as operator then alternative arrangements will be made where required to ensure the continuation of the holiday.
6.6 In the event of cancellation, alteration or delay (including prolongation of the holiday) FOCL will not be responsible for individual circumstances or arrangements, or losses arising from individual circumstances or arrangements.

Conduct, safety and security
7.1 If it appears that you are or are becoming for any reason unfit to travel or likely to endanger or prejudice the health or safety or comfort of yourself or anyone else then a duly authorised representative of FOCL or any other party involved in the supply of services under this contract may transfer you from one cabin or seat to another, restrain, confine or otherwise deal with you as may be considered necessary or refuse to embark or disembark you at any port or place. In such circumstances, you will not be entitled to any refund, compensation or contribution to or reimbursement of travel costs or expenses of any kind and you shall be liable to pay any fines, losses, compensation or other amount due to any third party. In no circumstances shall FOCL have any liability for prevention of boarding of any form of transport due to a decision made by any party other than FOCL.
7.2 FOCL has the right to make, enforce and change (without prior notice) rules and policies for the conduct of passengers on board relating to matters including, but not limited to, dress, behaviour, alcohol and food. No animals, dangerous articles, or controlled or prohibited substances may be brought on the holiday.
7.3 For your safety and security, or that of other passengers, it may be necessary for servants or agents of FOCL to search passengers, their cabins or their luggage. You will allow this to take place when authorised by the Captain or a security or other officer of the ship.
7.4 You will be responsible for any loss or damage caused by you during the holiday to any property or person or other third party or FOCL, no matter how that loss or damage is caused. If you cause such loss or damage then FOCL may require you immediately or at any time to pay to FOCL an amount sufficient to cover, or on account of, any loss or damage so caused.

Liability
8.1 The liability of FOCL and any other party that may be involved in the supply of services in connection with this contract may be limited by international conventions including those relating to carriage by sea, including the Athens Convention 1974, carriage by air, including the Warsaw Convention 1929 or the Montreal Convention 1999 and hotel stays, including the Paris Convention 1962, and in the case of all such conventions, any applicable Protocols or other amendments. Where these or any other conventions apply to any service or accommodation supplied during any part of the holiday, whether or not directly supplied by FOCL, then insofar as FOCL may have any responsibility or liability, the limits of liability aff orded by such conventions apply to FOCL and any liability or responsibility of FOCL shall be determined accordingly.
8.2 Save as provided otherwise in these terms and conditions and subject to the provisions relating to liability, including limits, in these terms and conditions, all arrangements for the provision of transport of passengers, their baggage and personal property, accommodation and other services are in addition to these terms and conditions subject to the rules, regulations, and terms and conditions of airlines and owners or operators of any other ship or vessel used and all other services such as transfer operators, hotels, etc.
8.3 Unless otherwise provided for by force of the law or in accordance with these terms and conditions the liabilities, obligations and responsibilities of FOCL and any other party involved in the supply of services in connection with these terms and conditions shall be limited in accordance with the limits applicable to a carrier under the Athens Convention 1974 (Carriage of Passengers and Luggage by Sea), as modified and set out in parts I and II of Schedule 6 of the Merchant Shipping Act 1995.
8.4 The liability of FOCL or any other party that may be involved in the supply of services in connection with these terms and conditions for death or illness of, or personal injury to, any passenger, or the loss of or damage to the luggage of any passenger is limited to the maximum amounts specified in Articles 7 and 8 of the Convention save in the case of valuables (as defined in Article 5 of the Convention) where no liability is accepted unless such valuables have been deposited with the carrier for the agreed purpose of safe-keeping, in which case liability will be limited as provided for in Article 8(3) of the Convention.
8.5 No responsibility is accepted for loss or damage caused to you by failure to perform the contract, or improper performance of these terms and conditions, where the failure or improper performance happens without fault on the part of FOCL or other operator or supplier of services included in the cruise holiday booked because:
(i) it is attributable to your fault; or
(ii) it is unforeseeable and unavoidable and attributable to a third party who does not supply services included in the holiday; or
(iii) it is due to unusual or unforeseeable circumstances beyond the control of FOCL the consequences of which could not have been avoided by the exercise of due care, or an event which FOCL or other operator or supplier of services could not foresee or forestall including but not limited to unusual weather or sea conditions.
8.6 No liability is accepted in respect of arrangements or commitments made by you or on your behalf that are not part of the holiday contract, including, but not limited to arrangements that you make directly, or via FOCL acting as agent only, with a service provider other than FOCL.

Claims
9.1 Any matter which might give rise to a problem, complaint or claim must be immediately notified to the ship or hotel management, airline staff or other supplier of the services concerned. If the matter cannot be rectifi ed immediately, FOCL must be notifi ed in writing as soon as practical. In any event you must give notice of any claim in writing to FOCL within 30 days of the matter arising. Special extra provisions set out below apply to loss, damage or delay to baggage and to claims for illness or injury. Failure to give notice in accordance with these provisions may mean that the matter cannot be properly investigated or rectified and this may affect your rights.
9.2 In the case of any claim for loss, damage or delay to baggage please note that (1) you must claim against the carrier or carriers responsible for actually performing the carriage where the loss or damage happened immediately if and when the loss or damage is or becomes apparent, and in any event within 15 days from the date of redelivery, or when redelivery should have taken place;
(2) if you wish to make any sort of claim against FOCL, you must notify FOCL directly in writing with a copy of notification to the carrier or carriers responsible for actually performing the carriage and if asked to do so, assign your rights against such carrier or carriers to FOCL.
9.3 Any illness or injury caused by or that you think may be attributable to anything that happened during the holiday must be reported to the service provider or providers responsible for the relevant part or parts of the holiday and to FOCL (with a copy of any such notifi cation to any other provider or providers) immediately that the illness or injury becomes apparent.
9.4 Unless a longer period is provided for by force of law, any claim shall be time barred if
proceedings are not brought within 2 years of the end of the cruise.
9.5 Any claim or dispute arising out of or in connection with these terms and conditions or your cruise holiday shall be dealt with in accordance with English law and any proceedings shall be brought before the Courts of England and Wales.
9.6 Some disputes involving claims up to a limited amount may (subject to the agreement of you and FOCL) be referred to independent arbitration or conciliation under schemes devised by arrangement with the Passenger Shipping Association or ABTA. Details will be supplied on request. The schemes may not apply to claims arising out of injury or illness.

Assistance
10. At FOCL’s sole discretion FOCL may aff ord you assistance if you suffer illness, personal injury or death during the period of your cruise holiday. Such assistance may take the form of advice, guidance or initial financial aid where appropriate and subject to FOCL’s discretion. Any expenses reasonably incurred for you or on your behalf (including medical treatment and repatriation expenses) shall be repayable by you to FOCL in full on demand (whether or not you have insurance cover for some or all of the expenses). In any case where such assistance is necessary or provided you give FOCL authority to contact any 3rd party including your GP or other medical practitioner and/or your insurers to obtain any information or documentation.

Material facts
11. It is a condition of carriage, and insurance, that all material facts have been disclosed to FOCL as if FOCL was an insurer. A material fact is a fact likely to infl uence insurers in the acceptance or assessment of insurance (for example, details of your state of health or that of a close relative). Where there is doubt as to whether a fact is ‘material’ then it should be disclosed.

Mobility and special assistance
12. You must give written notice to FOCL at the time of booking of any disability, mobility problem, or any other condition requiring special care, attention or treatment. If any such condition arises after booking then written notice must be given to FOCL as soon as possible. It may not be possible satisfactorily to accommodate you with such a condition on board a FOCL cruise ship. Passage may therefore be refused to those with such a condition at the sole discretion of FOCL or the operator. Children less than 6 months old and women who will be more than 28 weeks pregnant at the end of the cruise holiday are not permitted to travel. Disabled passengers must be accompanied on board by an able bodied companion.

Documentary and medical requirements
13. A full valid passport is required for all holidays in this brochure, valid for at least 6 months after the date of return to the UK (a shorter validity may be acceptable on certain itineraries, please check at time of booking). You are responsible for ensuring compliance with all necessary visa and other documentary requirements for the entire holiday, and shall have received all medical inoculations necessary (notwithstanding that FOCL may provide advice on these matters from time to time). At any port or place FOCL or any other party involved in the supply of services in connection with your cruise holiday may refuse travel, accommodation, or disembark any passenger without compensation who in the opinion of FOCL or any other party involved might be excluded from landing at any destination by Immigration or other Governmental Authorities or who may be suff ering from contagious or infectious disease or whose presence may be considered
detrimental to safety or comfort of other holidaymakers or crew members.

Flights
14.1 This brochure is the sole responsibility of FOCL. It is not issued on behalf of, and does not commit the airlines mentioned or any other airline whose services are used during the course of the holiday.
14.2 Prices for fly/cruises quoted in this brochure are inclusive of specially negotiated airfares which are subject to availability. If no aircraft seats are available at such fares in conjunction with a particular cruise at the time of booking then the fly/cruise option will not be off ered. Flight upgrades/Premium seats for fly/cruises are limited in number. They will be allocated at the time of booking, subject to availability at the time of the cruise. Aircraft confi gurations are subject to change and in the event of a fl ight operator being unable to provide premium seats on any service then any payment of or towards an upgrade supplement will be refunded in full.
14.3 All published itineraries are based on current airline schedules or advised charter flights. You will be notified of changes. Details of which aircraft operator will be used for the holiday booked and the type of aircraft operated cannot always be given at the time of booking.

Data
15. Personal details will be held by FOCL as data to enable FOCL to fulfil the contract to supply your cruise holiday. This may involve passing these details on to third parties. Personal details supplied to FOCL may also be used for marketing purposes. Marketing communications from FOCL will allow you the opportunity to opt out of further communications. FOCL will not disclose your personal details to third parties for marketing purposes without your express permission.

Travel Insurance
16. It is a requirement that travel insurance is taken out before travelling on FOCL cruise holidays. This should cover all appropriate travel, cancellation, medical and repatriation liabilities for the holiday. Final cruise documents cannot be released until FOCL have received notifi cation of your insurance.